Ask HN: What metrics do you track in a Conversational Agent?

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I’ve been thinking over this and I don’t think Screen time, clicks, etc are relevant to me.

Something like categorisation of conversations, whether the user is happy at the end or not, is the user frustrated, etc.

Only these come to mind to me. How are y’all doing it currently?

Comments URL: https://news.ycombinator.com/item?id=45925488

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