Pre-Paid Support

Complete cover with Pre-Paid Support.

At EVIT, prepaid support is a service model where we set up for a certain amount of support hours, incidents, or services upfront. This model is commonly used by IT service providers, software vendors, and technology companies like us to offer technical assistance, troubleshooting, and maintenance services to our customers.

Prepaid support offers customers convenience, cost-effectiveness, and peace of mind by allowing them to access technical assistance and support services when needed, without the uncertainty of ad-hoc support arrangements. It provides a structured and predictable way for organisations to manage their IT support requirements while maintaining control over their support budgets.

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Prepaid Hours or Incidents

Customers purchase a predetermined number of support hours or incidents in advance, which can be used to address technical issues, receive assistance, or access specific services from Evolution IT. 

Flexible Usage

Prepaid support plans offer flexibility in how customers use their prepaid hours or incidents. They can utilise the support hours as needed, whether it’s for troubleshooting, system maintenance, software updates, configuration assistance, or other technical services.

Cost Savings

Prepaid support plans often provide cost savings compared to paying for support services on a per-incident or hourly basis. 

Predictable Budgeting

Prepaid support allows customers to budget and plan for their support expenses more effectively. Since they have already prepaid for a certain amount of support, they know the exact cost upfront and can allocate resources accordingly.

Priority Access and Response Times

Depending on the terms of the prepaid support plan, customers may receive priority access to support resources and faster response times compared to non-prepaid support arrangements. This can be particularly beneficial for organisations with critical systems or time-sensitive issues.

Service Level Agreements (SLAs)

Evolution IT Pre-Paid Support plan include service level agreements (SLAs) that outline the terms, response times, and performance guarantees associated with the support services provided. 

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